Last updated on Oct 20, 2024
PRIVACY POLICY
Effective Date: May 14, 2025
OVERVIEW
At Pacific Breeze Cleaning Services, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in accordance with Australian privacy laws, including the Privacy Act 1988 and the Spam Act 2003.
TABLE OF CONTENTS
1. WHO WE ARE
Pacific Breeze Cleaning Services is a residential and commercial cleaning company based in Coffs Harbour, NSW. We provide high-quality cleaning services to homes, Airbnb hosts, real estate agents, and businesses throughout the region.
📍 Business Address: 39 Arrawarra Beach Road, Arrawarra, NSW
📧 Contact Email: info@gopacificbreeze.com
2. INFORMATION WE COLLECT
We collect the following types of personal information:
3. HOW WE USE YOUR INFORMATION
Your information helps us provide and improve our services:
Essential Uses
✓ Scheduling and providing cleaning services
✓ Confirming bookings and sending service reminders
✓ Processing payments and managing your account
✓ Communicating about your service requests
Marketing & Improvement
✓ Sending promotional emails or SMS via Mailchimp
✓ Analyzing website performance to improve user experience
✓ Personalizing your experience with our services
Your Choice Matters: You can opt out of marketing communications at any time by clicking "unsubscribe" in any email or replying "STOP" to any SMS message.
4. ADVERTISING & TRACKING
We use digital marketing tools to better understand our customers and improve our services:
🔍 Google Analytics - To analyze website traffic and user behavior
📊 Google Ads - To measure ad performance and optimize campaigns
👁️ Facebook Pixel - To track conversions and deliver targeted advertising
These tools collect data such as your IP address, device information, approximate location, and actions taken on our site.
5. PAYMENT PROCESSING
Your payment security is important to us. We process payments through:
💳 Stripe - For secure online payments
📱 Jobber - For service bookings and payments
🏦 Bank Transfer - For manual payments
Security Assurance: We do not store your credit card information. All online transactions are securely processed by our trusted third-party providers.
6. INFORMATION SHARING
We share your information only when necessary to provide our services:
Who We Share With:
Service Providers - CRM systems, booking platforms, and payment processors
Cleaning Staff - Only the information needed to complete your service (address, service notes)
Marketing Tools - For communication and service improvement
Important: We never sell or rent your personal information to third parties.
7. YOUR PRIVACY RIGHTS
Under Australian privacy law, you have the right to:
To Exercise Your Rights: Contact us at info@gopacificbreeze.com
8. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to:
✓ Provide essential website functionality
✓ Remember your preferences
✓ Analyze site usage and performance
✓ Deliver relevant advertising
You can manage or disable cookies through your browser settings, though this may impact some website features.
9. POLICY UPDATES
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The most current version will always be available on our website, with the effective date clearly indicated.
10. CONTACT INFORMATION
We welcome your questions and feedback about our Privacy Policy or how we handle your information.
📍 Visit: 39 Arrawarra Beach Road, Arrawarra NSW
📧 Email: info@gopacificbreeze.com
🌐 Website: www.gopacificbreeze.com